Lost or Stolen E-ZPass Transponders
If your Tag is lost or stolen, access our E-ZPass website at http://www.ezpassny.com to notify us immediately or call 1-800-333-TOLL (8655). Tags may be reported lost or stolen via our automated phone system 24 hours a day. Please have your Tag number (listed on your statement) and the PIN # (provided by you on your application) ready when you report a Tag lost or stolen. You will not be charged for tolls incurred after you report Tags lost or stolen. We will deactivate your lost or stolen Tag and send you a new one upon receipt of the full cost of the Tag: an interior Tag costs $23.00 and an exterior Tag costs $33.00. Your account number will remain the same, and a new deposit will be required. The deposit will be waived for customers selecting “Credit Card” as their payment method. If you have reported your Tag lost or stolen, but later find it, do not use it. Please contact the Customer Service Center at 1-800-333-TOLL (8655) and return the Tag for a refund.
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