When you buy with a credit, debit, or ATM card your 30-Day Unlimited Ride MetroCard is automatically insured.
MTA New York City Transit introduces the Balance Protection Program for the 14-Day and 30-Day Unlimited Ride MetroCard. Now, when you purchase a 14-Day and 30-Day Unlimited Ride MetroCard or 7-Day Express Bus Plus, you'll be protected from loss or theft of the card as long as you purchase it with a credit, debit, or ATM card from a MetroCard Vending Machine.
Simply call 212-METROCARD (212-638-7622) and supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. We will credit your account with a prorated value of $2.97 per day remaining on your 30 days based on the date you notify us of the loss. You will not receive a replacement MetroCard; $3.68 per day remaining on your 14-Day; and $6.43 per day remaining on your 7-Day Express Bus Plus.
You can file up to two claims per calendar year. The first claim will be processed free of charge; a second claim will be subject to a $5.00 administrative handling fee that will be deducted from the refund amount.