MetroCard Balance Protection Program
Your 30-Day or 14-Day Unlimited, or 7-Day Express Bus Plus MetroCard, purchased from a vending machine with a credit, debit, or ATM card is automatically protected against loss or theft by the MTA.
MTA New York City Transit provides a free Balance Protection Program for its 30-Day and 14-Day Unlimited Ride, and 7-Day Express Bus Plus MetroCard that protects you from loss or theft of the card as long as you purchase it with a credit, debit, or ATM card from a MetroCard Vending Machine.
If your card is lost or stolen, simply call 212-METROCARD (212-638-7622) and supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $2.70 per day remaining on your 30-Day card, $3.36 per day remaining on your 14-Day card; and $5.86 per day remaining on your 7-Day Express Bus Plus card. These amounts will be based on the day you notify us of your loss.
You can file up to two claims per calendar year. The first claim will be processed free of charge; a second claim will be subject to a $5.00 administrative handling fee that will be deducted from the refund amount.
