MTA Performance Indicators

New York City Transit

2004 - 2008 Annual Results

Subway

• Ridership
• Mean Distance Between Failures
• Weekday 24-hour On-Time Performance
• Overall Rating of Subway Service
• Customer Injury Rate

Bus

• Ridership
• Mean Distance Between Failures
• Scheduled Trips Completed
• Overall Rating of Local Bus Service
• Customer Injury Rate

Subway and Bus

• Employee Lost Time and Restricted Duty Rate

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