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Press Release
January 16, 2009
IMMEDIATE
A Line Customers Grade Their Service a "C-Minus" in 2nd Annual Rider Report Card Survey Same Grade in 2007

MTA New York City Transit today released the results from the 2nd Annual Rider Report Card Survey on the A line which was done in late November 2008. The A line again received an overall grade of "C-minus," unchanged from 2007. The customer satisfaction index of 85% was, however, slightly lower than 2007's 87%. Customers sent in 5,839 Rider Report Cards by mail and 171 via the internet, totaling 6,010 responses, to gauge customer satisfaction on the line.

Press Release
January 15, 2009
IMMEDIATE
Service Advisory: Weekend Subway Changes Affecting Service On The 1234567ACDGLNQRSW

Because of capital construction work on the NYC Transit subway system, the following changes will be in place over the weekend. This work is part of NYC Transit's ongoing $10 billion Capital Rebuilding Program aimed at upgrading and maintaining our tracks, stations and signal systems in order to continue to provide our customers with safe and reliable service.

1

From 12:01 a.m. Saturday, January 17 to 5 a.m. Monday, January 19, 1 trains skip 28th, 23rd and 18th Streets in both directions due to signal testing near South Ferry.

Press Release
January 9, 2009
IMMEDIATE
2nd Annual Subway Rider Report Card Results Are In For The B Line

The grades are in for the B line subway service and riders rated the line with an overall grade of C, an improvement over 2007's C-minus. In addition, the satisfaction index greatly improved, from 87% in 2007 to 92% this time around. MTA New York City Transit received 2,203 Rider Report Cards from riders rating B service, of which 2,063 were returned by mail and 140 responses were received through the internet. Twenty-one separate attributes were graded by customers on the line, which runs during rush periods between Bedford Park Blvd.

Press Release
January 9, 2009
IMMEDIATE
SERVICE ADVISORY: Due to Weather, Most Planned Subway Maintenance Work for This Weekend Canceled

Due to the weather forecast of 3-8 inches of snow for tomorrow, January 10, MTA New York City Transit has canceled most of the scheduled maintenance work for this weekend. At this time, this cancellation includes work on the 1 2 3 4 6 A C D G J L N Q R S and W lines, as stated in Press Release #3 dated January 8, 2009. Work on the 7 is, however, likely to proceed, but from Times Square-42nd Street to Grand Central-42nd Street instead of from Times Square-42nd Street to Queensboro Plaza as originally planned.

Press Release
January 5, 2009
IMMEDIATE
Riders Asked to Rate 6 Line in Second Annual Rider Report Cards

MTA New York City Transit is concluding its second annual distribution of Rider Report Cards this week. Riders on the 6 will cast the final ballots of NYC Transit's over five million daily subway customers asked to rate the progress of their line since the initial round of report cards was distributed in July 2007.

Press Release
January 5, 2009
IMMEDIATE
2nd Annual Subway Rider Report Card Results Are In For The 2 Line

MTA New York City Transit received 3,430 Rider Report Cards from customers on the second annual survey to gauge customer satisfaction with 2 subway service. The overall grade of "C" was the same as last year's. However, the customer satisfaction index of 90% was slightly lower than the initial year's 91%. Customers sent in 3,314 report cards by mail and 116 via the internet grading 21 separate service attributes on the line, which runs from Wakefield-241st Street in the Bronx to Brooklyn College-Flatbush Avenue in Brooklyn.

Press Release
December 31, 2008
IMMEDIATE
Service Advisory Weekend Subway Changes Affecting Service on the 467ACDFGJLNQRSW

Because of capital construction work on the NYC Transit subway system, the following changes will be in place over the weekend. This work is part of NYC Transit's ongoing $10 billion Capital Rebuilding Program aimed at upgrading and maintaining our tracks, stations and signal systems in order to continue to provide our customers with safe and reliable service.

4 6

From 12:01 a.m. Saturday, January 3 to 5 a.m. Monday, January 5, uptown 46 trains run express from Brooklyn Bridge-City Hall to Grand Central-42nd Street due to a track chip-out north of Spring Street.

Press Release
December 23, 2008
IMMEDIATE
Subway Rider Report Card Results Are In For M
Press Release
December 22, 2008
IMMEDIATE
New Technology Train Rolled Out This Morning Along the E Line
Beginning this morning, E line subway customers traveling between Jamaica Center, Queens and World Trade Center got their initial opportunity to take a ride into the future as MTA New York City Transit began replacing older trains with new technology cars. The ten-car train of R160 subway cars is part of a 1,662 car order currently being rolled out along the lettered lines to replace trains introduced 45 years ago. The train left Parsons/Archer this morning at 7:03 headed for the World Trade Center station.
Press Release
December 19, 2008
IMMEDIATE
Riders Asked To Rate N Line In Second Round Of MTA New York City Transit Rider Report Cards
In our continuing effort to solicit feedback from our customers, MTA New York City Transit is again distributing Rider Report Cards throughout the system. Riders on the N are next in line of NYC Transit's over five million daily subway customers asked to rate the progress of their line since the initial round of report cards was distributed in July 2007.

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