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Press Release
February 9, 2009
IMMEDIATE
Subway Rider Report Card Results Are In For The R Line

MTA New York City Transit received 4,267 Rider Report Cards from customers on the second annual survey to gauge customer satisfaction with R subway service. The overall performance grade of "C minus" is unchanged from 2007. However, the satisfaction index has risen to 90% from 87% recorded in 2007. Customers sent in 4,141 cards by mail and 126 by internet for the local line that runs from Bay Ridge-95th Street in Brooklyn to Forest Hills-71st Avenue in Queens. The number of returned cards in 2008 was 24% lower than the number returned in 2007.

Press Release
February 5, 2009
IMMEDIATE
MTA New York City Transit Begins Using Video Screens in Pilot Program to Provide Real-Time Information on the L Line

While it is often said that there is never anything good on television, L line riders might be ready to disagree as an ambitious project to provide customer information using flat-panel video terminals is being piloted at the Myrtle-Wyckoff Aves. station. The new system will enable riders to view the locations of all trains along the line in real time. MTA New York City Transit is unveiling the new Train Locator Console (TLC) today.

Press Release
February 5, 2009
IMMEDIATE
Service Advisory Weekend Subway Changes Affecting Service On The 12457ACEFGJNQRSW

Because of capital construction work on the NYC Transit subway system, the following changes will be in place over the weekend. This work is part of NYC Transit's ongoing $10 billion Capital Rebuilding Program aimed at upgrading and maintaining our tracks, stations and signal systems in order to continue to provide our customers with safe and reliable service.

12

From 12:01 a.m. Saturday, February 7 to 5 a.m. Monday, February 9, 12 trains skip 50th, 59th, and 66th Streets due to station rehabilitation work at 59th Street-Columbus Circle.

Press Release
February 3, 2009
IMMEDIATE
MTA New York City Transit Uses Web to Help Reconnect Riders with Their Lost Items

Using the internet as a central tool, MTA New York City Transit has streamlined and modernized the way it attempts to reunite bus and subway customers with their lost property. Finally, riders have access to an on-line system they can use to inquire about their lost items and receive an e-mailed response.

Press Release
February 3, 2009
IMMEDIATE
Know How to Go When Winter Weather Hits

When winter weather gets especially messy, your subway line may not operate normally, or according to the printed schedule. MTA New York City Transit has created a colorful and informative poster created to alert riders of what to expect.

Periods of heavy snow, ice and freezing rain require that out-of-service trains be stored in subway tunnels rather than be left sitting in outside yards. This insures that trains are ready for their next assignment to rush hour service and that car interiors maintain a comfortable temperature.

Press Release
February 2, 2009
IMMEDIATE
Subway Rider Report Card Results Are In For Shuttles

The 42nd Street S and Rockaway Park S shuttle grades have been tabulated. However, trends may be difficult to determine due to the small size of customer responses. In 2007, there were 380 responses for the 42nd Street shuttle and 132 responses for Rockaway Park shuttle. In 2008, there were only 146 responses for 42nd Street and 60 responses for Rockaway Park.

Press Release
January 29, 2009
IMMEDIATE
Customers on the E Line Grade Their Service a "D-Plus" in 2nd Annual Rider Report Card Survey

MTA New York City Transit today released the results from the 2nd Annual Rider Report Card Survey on the E line which was done in mid-November 2008. The E line again received an overall grade of "D-plus," unchanged from 2007. However, the customer satisfaction index of 81% was three percentage points lower that 2007's 84%. Customers sent in a total of 4,511 Rider Report Card responses – 4,280 by mail and 231 via the internet – gauging customer satisfaction on the line.

Press Release
January 29, 2009
IMMEDIATE
Service Advisory Weekend Subway Changes Affecting Service On The 123467ACEFGLNQRSW

Because of capital construction work on the NYC Transit subway system, the following changes will be in place over the weekend. This work is part of NYC Transit's ongoing $10 billion Capital Rebuilding Program aimed at upgrading and maintaining our tracks, stations and signal systems in order to continue to provide our customers with safe and reliable service.

123

From 12:01 a.m. Saturday, January 31 to 5 a.m. Monday, February 2, 23 trains run local between 96th Street and Chambers Street. However, uptown 123 trains skip 96th Street due to station rehabilitation.

Press Release
January 29, 2009
IMMEDIATE
Take MTA NYC Transit to The Chinese Lunar New Year Parade in Flushing, Queens

Tens of thousands of people will celebrate the Year of the Ox this weekend on Saturday, January 31 from 11 a.m. to 1 p.m. at the Lunar New Year Parade. The parade starts at Union Street/37th Avenue, travels south to Sanford Avenue, west to Main Street, north on Main Street to 39th Avenue, then continues west to Prince Street, north to Northern Boulevard, then turns east on Northern Boulevard to 150th Street.

Press Release
January 22, 2009
IMMEDIATE
2nd Annual Subway Rider Report Card Results Are In For The 3 Line

MTA New York City Transit today announced that the 3 line again received an overall grade of "C-minus," the same grade as in 2007. However, the customer satisfaction index of 88% was slightly lower than the initial year's 89%. NYC Transit received 1,667 Rider Report Cards from customers (1,581 via mail and 86 via internet) on the second annual survey to gauge customer satisfaction with 3 subway service; customers graded 21 separate service attributes on the line, which runs from Harlem-148th Street in Manhattan to New Lots Avenue in Brooklyn.

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