MTA LIRR Sets On-Time Performance Record for 3rd Consecutive Year
95.21% of Trains On Time in 2009
For the third year in a row, MTA Long Island Rail Road set a new On-Time Performance (OTP) record, with 95.21% of its trains on time in 2009.
The 95.21% overall OTP is the best since modern record keeping began in 1979. Last year's performance included 81 rush hour periods in which On-Time Performance reached 100 percent.
LIRR President Helena E. Williams attributed the record OTP to investments in the LIRR's fleet, better maintenance practices, a robust track work program, better vegetation management along the Right of Way and, most importantly, the effort of some 6,800 employees across the LIRR who keep customer service and safety as their top priorities all year long.
"We couldn't achieve these new records each year without the dedication of our workforce," Williams said. "They make it all happen, in all kinds of weather, day in and day out."
In customer surveys, On-Time Performance repeatedly has been identified as the top priority of LIRR customers. The previous OTP record of 95.14% was set in 2008. In 2007, OTP reached 94.07%.
Last year also saw a record AM peak On-Time Performance of 95.72%, compared to 95.43% in 2008. The number of off-peak trains operating on time in 2009 also set a new record of 95.40%, edging out the previous record of 95.32%, set in 2008.
The LIRR, which operated 244,937 trains last year, also tied a record last year that was set in 1993 for the highest number of 100 percent rush hour periods (81). The previous record was set when the LIRR was operating six percent fewer trains than in 2009.
LIRR On-Time Performance in diesel territory, meanwhile, continued to lag behind overall performance with a 93.32% total. Diesel service OTP did improve in 2009 over the previous year, going to 93.32% in 2009 from 92.84% in 2008. The LIRR is continuing to address reliability issues that have hampered the performance of its diesel fleet since it was first acquired by the LIRR in 1998.