Only One Number to Call: 511
We've taken the guesswork out of reaching the MTA. Where there used to be an array of 117 customer service phone numbers, now we're down to one: 511.
Thanks to help from the New York State Department of Transportation, 511, the New York State Travel Information Line, is now the number to call for any comment or question related to the MTA's subways, buses, railroads, or bridges and tunnels.
Through a voice recognition system, 511 will direct you to information on all rail and transit schedules; trip planning; lost and found; MetroCard info, rail tickets, MTA Bridges and Tunnels; Mail & Ride and other public services. You can also call to select Lost & Found, MetroCard Balance Protection, comments and concerns, ticket machines, ticket refunds, and group travel.
The services provided by 511 are fully funded by the New York State Department of Transportation, and are provided at no cost to the MTA. And New Yorkers can continue to call 511 for information about roads and bridges, traffic and congestion, ferries and public transportation run by other agencies.
Customers will be able to speak to the system to be directed to the appropriate MTA agency for further help through interactive menus or a customer service representative. The system can be interrupted at any point, so one can progress forward without listening to the end of a menu.
511 is accessible from throughout New York State. Metro-North customers in Connecticut can access the system by calling toll free, 1-877-690-5114. Because of a high volume of calls, Access-A-Ride customers should continue to use their existing phone numbers: 877-337-2017 or 718-393-4999.