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B&T Launches New Spanish Features For E-ZPass Customers

B&T Launches New Spanish Features  For E-ZPass Customers

That's because MTA Bridges and Tunnels launched new features in Spanish on the E-Z Pass New York Customer Service Center website.

In an effort to continue to improve services for customers, the website for the E-ZPass New York Customer Service Center at www.ezpassny.com now includes comprehensive information about E-ZPass in Spanish, including a Spanish version of the E-ZPass application which can be filed online or mailed in. 

Customers will also be able to use a new Spanish voice response system when calling the Customer Service Center's toll free number (1-800-333-TOLL) to get information about E-ZPass or to check and make changes to their account.  Spanish-speaking customer service representatives will continue to be available for calls as well.

"We are pleased to offer these tools to our Spanish-speaking customers and hope it will make it easier for them to take advantage of the benefits of using E-ZPass," said Bridges and Tunnels President Jim Ferrara.

Customers who use E-ZPass save time by not sitting in long cash lines, help reduce emissions, and keep traffic moving. Those with accounts registered through the New York Customer Service Center also save $1.70 per trip at major MTA crossings, including the Robert F. Kennedy Bridge, Bronx-Whitestone Bridge and the Queens Midtown Tunnel.

Nearly 80 percent, or an average 682,000 motorists daily, use E-ZPass to pay tolls at MTA's seven bridges and two tunnels.