Metro-North Quiet Cars Expand to All Peak Trains on April 2

"CALMmute," comes to all rush hour trains on Monday, April 2. In time for the spring timetable change.

MNR CALMmute image

The LAST car on all AM peak trains and the FIRST car on all PM peak trains have been set aside for customers who would like an environment free of cell phones, loud conversations and all manner of beeps and buzzes.

Customers love quiet cars. In a survey, 92% of the respondents said they were satisfied or very satisfied with the "CALMmute" program. And 83% said they favored expanding the program to all peak-hour trains.

"Quiet cars are a hit," said Metro-North President Howard Permut. "With very few exceptions, people have quickly adapted to the new etiquette. With people working longer hours and with the proliferation of electronic devices, the need for quiet cars has never been greater. Metro-North is delighted to offer this new amenity to all rush hour customers."

"It is clear from the survey that our customers not only like the quiet car program but want it expanded," said Connecticut Transportation Commissioner James P. Redeker. "If we are going to entice more people to use public transportation, we need to make it as attractive as possible. This is one small step we can take to improve the overall customer experience."

The program is voluntary in nature. Customers can converse in the quiet car but they must use subdued voices. However conductors will issue "Shh!" cards to customers who are non-compliant.

In addition, announcements will be made informing and reminding customers of the location of the quiet car and its restrictions. The use of electronic devices in the quiet car will be prohibited including cell phones, iPods, DVD players, laptops, etc. unless the device can be used in a manner that does not create any noise. If headphones are used, they must be at a volume that cannot be heard by others.