Real Time Travel Signs Are a Hit With Customers

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<p>That's why real time travel signs are a hit with motorists who use MTA Bridges and Tunnels bridges, as evidenced by a 15 point jump in a recent customer survey rating travel information services, among other categories.</p>
<p>The most recent annual Customer Satisfaction survey showed a significant jump from the 67 percent satisfaction rating for traveler information services in 2010 to 82 percent in 2011. </p>
<p>"It's gratifying that our customers recognize our efforts to communicate more effectively with them through the use of new technology and have shown their appreciation in what is an unprecedented jump in the latest survey results," said Bridges and Tunnels President Jim Ferrara.</p>
<p>Bridges and Tunnels developed the process that supplies real time travel information to major regional destinations like airports, sports stadiums and connecting highways from the regional TRANSCOM network. </p>
<p>In 2010, Bridges and Tunnels had only one sign giving real time information at the Robert F. Kennedy Bridge, but by 2011, expanded the project to include signs at the Verrazano-Narrows, Henry Hudson, Throgs Neck and additional signs at the RFK. There are now a total of 26 electronic signs at B&amp;T facilities that can display real time travel information.</p>
<p>The authority's Maintenance and Technology departments did the in-house installation of the signs, resulting in a savings of up to $27,000 per sign. In addition, the signs are maintained in-house by Bridges and Tunnels maintenance personnel, saving additional contractor support costs.</p>
<p>"Our goal is to make the customer's travel experience across our bridges more predictable," said MTA Bridges and Tunnels Chief Technology Officer Tariq Habib, "and by increasing the number of real time travel signs, I think we've been able to do that." </p>
<p>Real time travel information signs will be added in the near future to both the Brooklyn-Battery and Queens Midtown Tunnels.</p>