Dear line customers:

Some 5,436 of you responded to the 1 line Rider Report Card surveys.  Thank you.

Now for your results:

You gave the an overall performance grade of C.

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Adequate room on board at rush hour
3. Minimal delays during trips
4. Station announcements that are easy to hear
5. Cleanliness of stations
6. Train announcements that are easy to hear
7. Sense of security in stations
8. Sense of security on trains
9. Station announcements that are informative
10. Working elevators and escalators in stations

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit