| Grades |
BM1 |
BM2 |
BM3 |
BM4 |
Reasonable wait times between buses |
C - |
D |
D |
D |
Seat availability |
C+ |
C |
B - |
B - |
Bus seat reclines properly |
C |
C+ |
C |
C+ |
Seat headrest works properly |
C |
C+ |
C |
C |
Working reading light above seat |
C+ |
C+ |
C+ |
C+ |
Smooth handling of bus |
C+ |
C+ |
B - |
C+ |
Clarity of bus destination signage |
B - |
B - |
B |
B - |
Current schedule information at bus stop |
D |
D |
D - |
D |
Bus operates according to schedule |
C - |
D+ |
D+ |
D+ |
Cleanliness of buses |
B - |
B - |
B |
B - |
Lack of graffiti on buses |
B + |
B + |
B + |
B + |
Lack of scratchitti on buses |
B |
B |
B + |
B + |
Courtesy of bus operators and dispatchers |
C+ |
C+ |
B |
B - |
Comfortable temperature in buses |
C |
C |
B - |
C |
Ease of paying your fare |
B - |
B - |
B |
B |
Bus personnel properly secure wheelchairs |
B - |
B |
B |
B |
Reliability of kneeling bus (front of bus) |
C+ |
C+ |
B - |
B - |
Reliability of wheelchair lifts (rear of bus) |
C |
C+ |
C - |
C+ |
Bus announcements routinely made |
C - |
C |
C+ |
C |
Bus announcements that are informative |
C - |
C |
C |
C - |
Overall performance |
C |
C - |
C |
C - |
| Priorities |
BM1 |
BM2 |
BM3 |
BM4 |
Reasonable wait times between buses |
1 |
1 |
1 |
1 |
Seat availability |
3 |
3 |
5 |
5 |
Bus seat reclines properly |
9 |
14 |
12 |
6 |
Seat headrest works properly |
16 |
18 |
18 |
14 |
Working reading light above seat |
10 |
8 |
14 |
9 |
Smooth handling of bus |
6 |
7 |
6 |
4 |
Clarity of bus destination signage |
17 |
20 |
15 |
15 |
Current schedule information at bus stop |
4 |
4 |
3 |
3 |
Bus operates according to schedule |
2 |
2 |
2 |
2 |
Cleanliness of buses |
13 |
12 |
10 |
11 |
Lack of graffiti on buses |
18 |
18 |
19 |
19 |
Lack of scratchitti on buses |
19 |
17 |
19 |
16 |
Courtesy of bus operators and dispatchers |
7 |
5 |
8 |
7 |
Comfortable temperature in buses |
5 |
6 |
7 |
7 |
Ease of paying your fare |
15 |
14 |
12 |
11 |
Bus personnel properly secure wheelchairs |
20 |
16 |
17 |
19 |
Reliability of kneeling bus (front of bus) |
12 |
9 |
16 |
13 |
Reliability of wheelchair lifts (rear of bus) |
13 |
13 |
4 |
17 |
Bus announcements routinely made |
8 |
9 |
9 |
10 |
Bus announcements that are informative |
11 |
11 |
11 |
17 |