| Grades |
X1 |
X2 |
X3 |
X4 |
X5 |
X6 |
X7 |
X8 |
X9 |
X10 |
X11 |
X12 |
X13 |
X14 |
X15 |
X16 |
X17 |
X17J |
X18 |
X19 |
| Reasonable wait
times between buses |
D+ |
D |
D |
D
- |
D+ |
C
- |
C
- |
D+ |
D+ |
D |
D |
D |
D+ |
D |
C
- |
F+ |
D |
D+ |
F+ |
D
- |
| Seat
availability |
D+ |
C
- |
C+ |
C+ |
C
- |
C+ |
B
- |
B
- |
C+ |
C
- |
C
- |
C
- |
B
- |
C+ |
B
- |
C+ |
D+ |
D+ |
C+ |
C
- |
| Bus
seat reclines properly |
C
- |
C
- |
C |
C |
C
- |
C
- |
C |
C
- |
C
- |
C
- |
C |
C |
C |
C
- |
C |
C |
C
- |
C
- |
C
- |
C
- |
| Seat
headrest works properly |
C |
C |
C |
C |
C |
C
- |
C |
C |
C
- |
C |
C |
C |
C |
C
- |
C |
C
- |
C
- |
C
- |
C
- |
C
- |
| Working
reading light above seat |
C
- |
C
- |
C
- |
C
- |
C
- |
C
- |
C |
C
- |
C
- |
C
- |
C
- |
C
- |
C
- |
C
- |
C
- |
D+ |
C
- |
C
- |
D+ |
C
- |
| Smooth
handling of bus |
C
- |
C |
C |
C |
C |
C |
C |
C |
C
- |
C |
C+ |
C+ |
C+ |
C |
C |
C+ |
C
- |
C |
C |
C |
| Clarity
of bus destination signage |
C+ |
C+ |
C+ |
C |
C+ |
C+ |
B
- |
C+ |
C+ |
C+ |
C+ |
C+ |
C+ |
C+ |
C+ |
C |
C |
C+ |
C |
C+ |
| Current
schedule information at bus stop |
D |
D |
D |
D |
D+ |
D+ |
D |
D+ |
D+ |
D+ |
D+ |
D+ |
C
- |
D+ |
D |
D+ |
D
- |
D |
D |
D
- |
| Bus
operates according to schedule |
D |
D |
D |
D |
D+ |
D+ |
C
- |
D+ |
D |
D
- |
D |
D |
D+ |
D |
D+ |
F+ |
D |
D |
F+ |
D
- |
| Cleanliness
of buses |
C
- |
C
- |
C |
C
- |
C
- |
C |
C
- |
C
- |
C
- |
C
- |
C
- |
C |
C
- |
C
- |
C |
D+ |
C
- |
C
- |
C
- |
C |
| Lack
of graffiti on buses |
B
- |
B
- |
B
- |
C+ |
B
- |
B
- |
B |
B
- |
B
- |
B
- |
B
- |
B
- |
B |
B
- |
B |
C+ |
B
- |
B
- |
B
- |
B
- |
| Lack
of scratchitti on buses |
B
- |
B
- |
B
- |
C+ |
B
- |
B
- |
B
- |
B
- |
C+ |
B
- |
B
- |
B
- |
B |
C+ |
B
- |
C |
C+ |
B
- |
B
- |
B
- |
| Courtesy
of bus operators and dispatchers |
C+ |
C+ |
C+ |
C+ |
C |
B
- |
B
- |
C+ |
C+ |
C+ |
B
- |
B
- |
B
- |
C+ |
B
- |
B
- |
C |
C |
B
- |
C |
| Comfortable
temperature in buses |
D+ |
D+ |
C
- |
C
- |
D+ |
C
- |
C
- |
C
- |
D+ |
D+ |
C
- |
D+ |
C
- |
D+ |
D+ |
D |
D+ |
D+ |
D+ |
D+ |
| Ease
of paying your fare |
B
- |
C+ |
B
- |
B
- |
B
- |
B
- |
B
- |
B
- |
B
- |
B
- |
B
- |
B
- |
B |
B
- |
B
- |
B
- |
B
- |
B
- |
B
- |
B
- |
| Bus
personnel properly secure wheelchairs |
C+ |
C+ |
C+ |
C+ |
B
- |
B
- |
B
- |
B
- |
C+ |
C+ |
C+ |
C+ |
B
- |
C+ |
C+ |
C+ |
C+ |
B
- |
C+ |
C+ |
| Reliability
of kneeling bus (front of bus) |
C |
C |
C |
C |
C |
C+ |
C+ |
C |
C |
C |
C |
C |
C |
C |
C |
C
- |
C |
C |
C
- |
C |
| Reliability
of wheelchair lifts (rear of bus) |
C+ |
C+ |
C+ |
C |
C+ |
C+ |
C+ |
C+ |
C+ |
C |
C |
C |
C+ |
C+ |
C+ |
C |
C |
C+ |
C+ |
C+ |
| Bus
announcements routinely made |
C
- |
C
- |
C |
C
- |
C
- |
C |
C
- |
C
- |
C
- |
C
- |
C
- |
C |
C |
C
- |
D+ |
C |
D+ |
D+ |
C
- |
C
- |
| Bus
announcements that are informative |
D+ |
D+ |
C
- |
D+ |
D+ |
C
- |
D+ |
D+ |
C
- |
D+ |
C
- |
C
- |
C
- |
D+ |
D+ |
D+ |
D+ |
D+ |
C
- |
D+ |
| Overall
performance |
D+ |
D+ |
C
- |
D+ |
C
- |
C
- |
C
- |
C
- |
C
- |
D+ |
D+ |
C
- |
C
- |
D+ |
C
- |
D |
D |
D+ |
D |
D+ |
| Priorities |
X1 |
X2 |
X3 |
X4 |
X5 |
X6 |
X7 |
X8 |
X9 |
X10 |
X11 |
X12 |
X13 |
X14 |
X15 |
X16 |
X17 |
X17J |
X18 |
X19 |
| Reasonable wait
times between buses |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
1 |
2 |
1 |
| Seat
availability |
2 |
3 |
3 |
3 |
3 |
5 |
6 |
5 |
4 |
3 |
3 |
3 |
6 |
4 |
6 |
5 |
2 |
2 |
5 |
3 |
| Bus
seat reclines properly |
12 |
8 |
10 |
9 |
7 |
10 |
11 |
6 |
13 |
14 |
9 |
9 |
6 |
10 |
7 |
13 |
9 |
10 |
13 |
9 |
| Seat
headrest works properly |
16 |
16 |
15 |
13 |
15 |
13 |
15 |
17 |
17 |
18 |
18 |
15 |
16 |
16 |
17 |
15 |
15 |
16 |
10 |
17 |
| Working
reading light above seat |
11 |
10 |
7 |
6 |
8 |
6 |
5 |
11 |
9 |
9 |
8 |
7 |
9 |
9 |
10 |
9 |
10 |
9 |
9 |
11 |
| Smooth
handling of bus |
7 |
9 |
12 |
7 |
10 |
8 |
7 |
8 |
5 |
8 |
6 |
13 |
5 |
8 |
10 |
6 |
7 |
6 |
13 |
10 |
| Clarity
of bus destination signage |
15 |
14 |
13 |
13 |
11 |
15 |
14 |
16 |
14 |
17 |
15 |
16 |
15 |
11 |
16 |
15 |
12 |
12 |
13 |
16 |
| Current
schedule information at bus stop |
5 |
7 |
5 |
10 |
9 |
7 |
8 |
9 |
6 |
6 |
7 |
6 |
8 |
5 |
4 |
6 |
6 |
5 |
6 |
4 |
| Bus
operates according to schedule |
3 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
2 |
3 |
3 |
1 |
2 |
| Cleanliness
of buses |
6 |
6 |
6 |
7 |
6 |
4 |
4 |
4 |
6 |
5 |
4 |
5 |
4 |
5 |
5 |
4 |
5 |
6 |
4 |
7 |
| Lack
of graffiti on buses |
19 |
17 |
17 |
17 |
15 |
17 |
15 |
17 |
17 |
19 |
18 |
19 |
16 |
16 |
17 |
15 |
18 |
17 |
17 |
17 |
| Lack
of scratchitti on buses |
19 |
18 |
17 |
19 |
18 |
17 |
15 |
17 |
17 |
19 |
15 |
18 |
16 |
16 |
17 |
15 |
17 |
17 |
17 |
14 |
| Courtesy
of bus operators and dispatchers |
8 |
5 |
9 |
5 |
5 |
8 |
9 |
7 |
8 |
7 |
9 |
8 |
10 |
7 |
8 |
9 |
8 |
8 |
8 |
6 |
| Comfortable
temperature in buses |
4 |
4 |
4 |
4 |
4 |
3 |
3 |
3 |
3 |
4 |
5 |
4 |
3 |
3 |
3 |
3 |
4 |
4 |
3 |
5 |
| Ease
of paying your fare |
13 |
12 |
16 |
11 |
17 |
11 |
15 |
12 |
16 |
10 |
13 |
14 |
12 |
11 |
13 |
12 |
14 |
15 |
13 |
13 |
| Bus
personnel properly secure wheelchairs |
17 |
18 |
17 |
17 |
18 |
17 |
15 |
17 |
15 |
16 |
18 |
17 |
16 |
16 |
17 |
15 |
18 |
17 |
17 |
17 |
| Reliability
of kneeling bus (front of bus) |
9 |
13 |
8 |
13 |
13 |
15 |
13 |
10 |
9 |
12 |
13 |
10 |
12 |
15 |
14 |
9 |
13 |
13 |
7 |
11 |
| Reliability
of wheelchair lifts (rear of bus) |
17 |
18 |
17 |
19 |
18 |
17 |
15 |
15 |
17 |
15 |
15 |
19 |
16 |
16 |
15 |
15 |
18 |
17 |
17 |
17 |
| Bus
announcements routinely made |
13 |
14 |
13 |
13 |
14 |
12 |
11 |
13 |
9 |
11 |
9 |
12 |
12 |
13 |
12 |
6 |
16 |
11 |
12 |
14 |
| Bus
announcements that are informative |
10 |
11 |
10 |
12 |
12 |
13 |
10 |
14 |
12 |
13 |
12 |
11 |
11 |
14 |
9 |
14 |
11 |
14 |
11 |
8 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|