MTA Reduced-Fare MetroCard
Conditions of Use
The conditions of use for a Metropolitan Transportation Authority Reduced-Fare MetroCard (RFM) issued to people 65 years of age and older, as well as for people with disabilities, are as follows:
Valid Use: RFM can be used to pay fares on all MTA NYC Transit subways, all MTA NYC Transit local buses, express buses only during non rush hours, MTA Staten Island Railway, MTA Long Island Bus, and MTA Bus.
The RFM is valid identification for eligibility in the reduced-fare programs of the MTA Long Island Rail Road and MTA Metro-North Railroad, except on trains arriving in New York City Terminals between 6 AM and 10 AM on weekdays. To receive the reduced fare, show the RFM to train personnel or station agents when purchasing your ticket.
Expiration Dates: Reduced-Fare MetroCards expire on the date printed on the back of the card. NYC Transit automatically sends you a new RFM a few weeks before the expiration date.
The full value on an expired RFM may be transferred to your new RFM at a subway station booth. Any remaining value that is not transferred to a new RFM within two years after the expiration date on the original RFM will be surrendered by, and unavailable to, the card holder.
Trouble Using RFMs: An RFM that does not work or is damaged should be returned to MetroCard Customer Services. Ask a station booth agent or bus operator for a prepaid envelope in which to return your card to us. In the envelope you'll find a form to fill out so you can describe your RFM problem.
If you prefer, you may bring your damaged RFM to the MetroCard Customer Service Center in the lobby of 3 Stone Street in Lower Manhattan, between Broadway and Broad Street, 9 AM to 5 PM, Monday to Friday (except holidays).
If you cannot get a prepaid mailer, send the damaged card to:
MTA New York City Transit
Att: MetroCard Customer Claims
130 Livingston Street
Brooklyn, NY 11201-9625
Be sure to include your name, address and phone number, your damaged RFM, an explanation of the problem and the address to which the new RFM should be sent.
The holder assumes risk of loss until the card is received by MetroCard Customer Service Center.
Lost or Stolen RFMs:
Immediately report a lost or stolen RFM by calling the MetroCard Customer Service Center, 718-330-1234
(or if you are deaf or hard of hearing, use your preferred relay service provider or the free 711 relay), weekdays 7am to 11pm, weekends 9am to 5 pm. Any value or unlimited rides on your card will be transferred to your replacement RFM after the old RFM has been frozen and any balances verified.
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