Beverly Morris, eligibility officer, Paratransit Division
Better Customer Service and Improved Efficiency
Since September 2004, applicants undergoing certification and customers being recertified for paratransit service have been considered for a new status � continuing full eligibility. Applicants or customers given this status will not need to be recertified every three years. Instead, customers need only complete a one-page form updating their information. We think this will provide better service to you and improved efficiency for our operation.
Criteria for Consideration for Continuing Full Eligibility
Continuing full eligibility will be considered for persons who cannot use regular transit bus or subway service under any condition, whose disability is unlikely to improve and/or whose disability is of such severity that successful travel training would be unlikely.
Applicants must participate in an in-person assessment at an assessment center located in their borough and may be required to provide medical documentation that his or her disability is unlikely to improve.
As continuing full eligibility is not an "eligibility category," applicants not granted this status may not appeal the decision. There is no appeal process for this category.
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