Line Riders

Rider Ratings of Service 2008 Grade
Minimal delays during trips	C-
Reasonable wait times for trains	C-
Adequate room on board at rush hour	D+
Sense of security in stations	C
Sense of security on trains	C
Working elevators and escalators in stations	C-
Signs in stations that help riders find their way	C+
Signs in subway cars that help riders find their way	C
Cleanliness of stations	D+
Cleanliness of subway cars	C-
Station announcements that are easy to hear	D+
Station announcements that are informative	D+
Train announcements that are easy to hear	D+
Train announcements that are informative	D+
Lack of graffiti in stations	C
Lack of graffiti in subway cars	C
Lack of scratchitti in subway cars	C-
Courtesy and helpfulness of station personnel	C
Comfortable temperature in subway cars	C
Ease of use of subway turnstiles	C+
Availability of MetroCard Vending Machines	B-
__________________________________________ Overall performance __________________________________________	___________________ C- ____________________

2008 Priority Improvements Riders Wanted Most
1	Reasonable wait times for trains
2	Minimal delays during trips
3	Adequate room on board at rush hour
4	Cleanliness of stations
5	Station announcements that are easy to hear
6	Train announcements that are easy to hear
7	Cleanliness of subway cars
8	Sense of security in stations
9	Sense of security on trains
10	Working elevators and escalators in stations
11	Comfortable temperature in subway cars
12	Station announcements that are informative
13	Courtesy and helpfulness of station personnel
14	Train announcements that are informative
15	Lack of scratchitti in subway cars
16	Availability of MetroCard Vending Machines
17	Ease of use of subway turnstiles
18	Signs in stations that help riders find their way
19	Signs in subway cars that help riders find their way
20	Lack of graffiti in subway cars
21	Lack of graffiti in stations