- 42nd Street Shuttle Line Riders

Your Rider Report Card Results Are In.

Rider Ratings of Service 2008 Grade
Minimal delays during trips	B
Reasonable wait times for trains	B-
Adequate room on board at rush hour	C-
Sense of security in stations	B-
Sense of security on trains	B-
Working elevators and escalators in stations	C+
Signs in stations that help riders find their way	C+
Signs in subway cars that help riders find their way	C+
Cleanliness of stations	C
Cleanliness of subway cars	C+
Station announcements that are easy to hear	C
Station announcements that are informative	C
Train announcements that are easy to hear	C
Train announcements that are informative	C
Lack of graffiti in stations	B-
Lack of graffiti in subway cars	B
Lack of scratchitti in subway cars	B-
Courtesy and helpfulness of station personnel	C+
Comfortable temperature in subway cars	B-
Ease of use of subway turnstiles	B-
Availability of MetroCard Vending Machines	B-
__________________________________________ Overall performance __________________________________________	___________________ C+ ___________________

Here's those topics in order of priority:

2008 Priority Improvements Riders Wanted Most
1	Adequate room on board at rush hour
2	Reasonable wait times for trains
3	Cleanliness of stations
4	Minimal delays during trips
5	Station announcements that are easy to hear
6	Train announcements that are easy to hear
7	Courtesy and helpfulness of station personnel
8	Signs in stations that help riders find their way
9	Cleanliness of subway cars
10	Comfortable temperature in subway cars
10	Ease of use of subway turnstiles
12	Sense of security in stations
13	Station announcements that are informative
13	Working elevators and escalators in stations
15	Train announcements that are informative
16	Sense of security on trains
17	Availability of MetroCard Vending Machines
18	Signs in subway cars that help riders find their way
19	Lack of graffiti in stations
20	Lack of scratchitti in subway cars
21	Lack of graffiti in subway cars

Back to Top