Line Riders

Your Rider Report Card Results Are In.

Rider Ratings of Service 2008 Grade
Minimal delays during trips	C
Reasonable wait times for trains	C
Adequate room on board at rush hour	B-
Sense of security in stations	C
Sense of security on trains	C+
Working elevators and escalators in stations	C
Signs in stations that help riders find their way	B-
Signs in subway cars that help riders find their way	B-
Cleanliness of stations	C
Cleanliness of subway cars	C+
Station announcements that are easy to hear	C+
Station announcements that are informative	C+
Train announcements that are easy to hear	C+
Train announcements that are informative	C+
Lack of graffiti in stations	C
Lack of graffiti in subway cars	C+
Lack of scratchitti in subway cars	C
Courtesy and helpfulness of station personnel	B-
Comfortable temperature in subway cars	B-
Ease of use of subway turnstiles	B
Availability of MetroCard Vending Machines	B-
__________________________________________ Overall performance __________________________________________	___________________ C ___________________

Here are those topics in order of priority:

2008 Priority Improvements Riders Wanted Most
1	Availability of MetroCard Vending Machines
2	Reasonable wait times for trains
3	Minimal delays during trips
4	Working elevators and escalators in stations
5	Sense of security in stations
5	Signs in subway cars that help riders find their way
7	Courtesy and helpfulness of station personnel
8	Sense of security on trains
8	Adequate room on board at rush hour
10	Cleanliness of stations
11	Ease of use of subway turnstiles
11	Lack of graffiti in subway cars
13	Station announcements that are informative
13	Train announcements that are informative
15	Station announcements that are easy to hear
15	Comfortable temperature in subway cars
15	Signs in stations that help riders find their way
18	Cleanliness of subway cars
18	Lack of scratchitti in subway cars
20	Train announcements that are easy to hear
20	Lack of graffiti in stations

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