Rockaway Shuttle Line Riders

Your Rider Report Card Results Are In.

Rider Ratings of Service 2008 Grade
Minimal delays during trips	C
Reasonable wait times for trains	C-
Adequate room on board at rush hour	C
Sense of security in stations	C
Sense of security on trains	C
Working elevators and escalators in stations	C-
Signs in stations that help riders find their way	C+
Signs in subway cars that help riders find their way	C
Cleanliness of stations	C
Cleanliness of subway cars	C
Station announcements that are easy to hear	C
Station announcements that are informative	C
Train announcements that are easy to hear	C
Train announcements that are informative	C
Lack of graffiti in stations	C
Lack of graffiti in subway cars	C+
Lack of scratchitti in subway cars	C
Courtesy and helpfulness of station personnel	C
Comfortable temperature in subway cars	C+
Ease of use of subway turnstiles	B-
Availability of MetroCard Vending Machines	B-
__________________________________________ Overall performance __________________________________________	___________________ C ___________________

Here's those topics in order of priority:

2008 Priority Improvements Riders Wanted Most
1	Reasonable wait times for trains
2	Minimal delays during trip
3	Adequate room on board at rush hour
4	Sense of security on trains
5	Sense of security in stations
6	Cleanliness of stations
7	Courtesy and helpfulness of station personnel
8	Station announcements that are easy to hear
8	Comfortable temperature in subway cars
10	Working elevators and escalators in stations
11	Lack of scratchitti in subway cars
12	Signs in subway cars that help riders find their way
13	Signs in stations that help riders find their way
13	Cleanliness of subway cars
15	Train announcements that are easy to hear
16	Station announcements that are informative
17	Train announcements that are informative
17	Lack of graffiti in stations
17	Lack of graffiti in subway cars
20	Ease of use of subway turnstiles
20	Availability of MetroCard Vending Machines

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