Dear line customers:

Over 1,360 of you responded to the Rider Report Card survey.  Thank you. 

Now for your results:

You gave the an overall performance grade of C-

Your Top Ten Priorities for improvement:

1. Reasonable wait times for trains
2. Minimal delays during trips
3. Station announcements that are easy to hear
4. Train announcements that are easy to hear
5. Cleanliness of stations
6. Adequate room on board at rush hour
7. Sense of security in stations
8. Sense of security on trains
9. Cleanliness of subway cars
10.Station announcements that are informative

For a complete list of your priorities as well as detailed grades for each topic click here.

Again, thank you for taking the time to help us.  Thanks for riding with us.

Howard H. Roberts, Jr.
President
MTA New York City Transit