Dear  /  lines
customers:
Your Rider Report Card responses have been tabulated,
and it's time to share the results.
Before doing so, let me take a
moment to thank the 2,015 customers that responded
to this survey. We appreciate the time you gave to share your feedback,
and look forward to providing better service for all  /  customers.
You gave the /
an overall performance grade of C-
Your Top Ten Priorities for improvement:
1. Reasonable wait times for trains
2. Minimal delays during trips
3. Sense of security on trains
4. Adequate room on board at rush hour
5. Train announcements that are easy to hear
6. Station announcements that are easy to hear
7. Sense of security in stations
8. Cleanliness of subway cars
9. Cleanliness of stations
10.Working elevators and escalators in stations
For a complete list of your priorities as well as detailed grades
for each topic click here.
We hear you. Here’s what we’ve done so far and what
we plan to do to serve you better.
• Employees responsible
for each of the topics you rated have received your results.
• Supervisors have been directed to coordinate review and
make recommendations.
• I will personally review these recommendations and set
a date for implementation.
• You should see improvements, and to be sure, we will be
back again next year with a 2008 Rider Report Card so you can let us
know.
Again, thank you for taking the time to help us. Thanks
for riding with us.
Howard H. Roberts, Jr.
President
MTA New York City Transit |
Letter
From The President
Ratings
