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Press Release
September 27, 2017
IMMEDIATE
Countdown Clocks Providing Real-Time Train Arrival Information to Customers to Go Live on the M and W Lines
Latest Beacon Technology is Part of MTA Subway Action Plan to Improve Customer Communication

Countdown clocks at all stations on the M Subway and W Subway lines will go live starting Friday, September 29. MTA New York City Transit’s use of beacon technology is a new, innovative way to bring real time train arrival information to customers at stations that still lack countdown clocks. With the addition of the M Subway and W Subway lines, there will be countdown clocks at 326 stations of the system’s 472 stations. Countdown clocks will be installed at all lettered line stations by the end of this year.

This accelerated effort to bring real time train arrival information to the rest of the system is part the MTA’s Subway Action Plan to stabilize and improve the system and lay the foundation for modernizing the New York City Subway. A key component of the Action Plan calls for improved customer communications and providing train arrival information system-wide allows customers to be kept fully informed of regular service, delays or emergency situations, should they arise.

MTA Chairman Joseph Lhota said, “We continue to make great progress to bring real-time train arrival information to all stations. It is a vital part of our aggressive and immediate efforts to improve the customer experience through increased reliability and capacity, enhanced stations and safety, and clear and accurate communication.” MTA Managing Director Ronnie Hakim said, “Beacon technology and our Subway Action Plan puts our customers first by expediting improvements in the system that improve how we provide information to our customers and overall reliability.”

The stations with added countdown clocks are:
Queensboro Plaza N SubwayW Subway
39 Av N SubwayW Subway
36 Av N SubwayW Subway
Broadway N SubwayW Subway
30 Ave N SubwayW Subway
Astoria Blvd. N SubwayW Subway
Astoria-Ditmars Blvd N SubwayW Subway
47-50 Sts-Rockefeller Center B SubwayD SubwayF SubwayM Subway
42 St B SubwayD SubwayF SubwayM Subway
34 St B SubwayD SubwayF SubwayM Subway
23 St F SubwayM Subway
14 St F SubwayM Subway
B’way-Lafayette St B SubwayD SubwayF SubwayM Subway
Essex St J SubwayM SubwayZ Subway
Marcy Av J SubwayM SubwayZ Subway
Hewes St J SubwayM Subway
Lorimer St J SubwayM Subway
Flushing Av J SubwayM Subway
Myrtle Av J SubwayM SubwayZ Subway
Kosciusko St J SubwayM SubwayZ Subway (M Subway service rerouted due to Myrtle Viaduct Reconstruction)
Gates Av J SubwayM SubwayZ Subway (M Subway service rerouted due to Myrtle Viaduct Reconstruction)
Halsey St J SubwayM SubwayZ Subway (M Subway service rerouted due to Myrtle Viaduct Reconstruction)
Chauncey St (M Subway service rerouted due to Myrtle Viaduct Reconstruction)
Broadway Junction (M Subway service rerouted due to Myrtle Viaduct Reconstruction)
Myrtle-Wyckoff Avs M Subway
Seneca Av M Subway
Forest Av M Subway
Fresh Pond Rd M Subway
Middle Village-Metropolitan Av M Subway

The beacon technology has already been deployed on the C SubwayE SubwayG Subway and R Subway lines and involves placing 4 low energy Bluetooth beacons on each train set and two receivers on each platform. LCD display screens at each station provide customers with real time train arrival information. Stations with countdown clocks also show real-time arrival information for connecting lines as well.

The 326 stations with countdown clocks includes 156 stations on the numbered lines and 24 L Subway line stations with countdown clocks, connected to the line’s Communications Based Train Control (CBTC) signal system. The 7 Subway line will also get countdown clocks after the installation of CBTC is completed later this year.