Subway Performance Continues Year Over Year Improvement – On-Time Performance Remains Over 80%, Up from 66% in July 2018

Overall Subway Performance Remains Strong Despite Three Separate Major Instances in July that Impacted Service

  Weekday Trains Delayed Decreased by 41.4% in July 2019 Compared to July 2018

Weekday Major Incidents Decreased 20.3% in July 2019 Compared to July 2018


MTA New York City Transit has announced new statistics showing the continued improvement in subway performance that have been achieved since the launch of the Subway Action Plan (SAP) and the Save Safe Seconds campaign. Year-over-year subway performance improvements continued in July, consistent with a months-long recent trend.

Performance statistics remained strong despite the three challenging incidents that severely impacted service in the month of July, notably the power failure that impacted the west side of Manhattan, a failure of the Automatic Train Supervision (ATS) system on the numbered lines, and switch issues that occurred in Brooklyn. If these issues had not occurred, on-time performance would have been 82.6%, the highest in more than 6 years. 

Overall subway performance continued its steady improvement in June 2019, with every weekday metric better than both June 2018 and the average of the past 12 months. On-time performance has continued to improve, and major incidents have declined over July 2018, while all other customer-centric performance numbers are also pointing higher. 

Weekday on-time performance (OTP) for July was 81.1%, up from 66% in July 2018. Weekday major incidents decreased 20.3% from June 2018, dropping from 69 to 55 in July 2019. Furthermore, weekday train delays decreased 41.4% from last June, from 58,294 to 34,173.

Positive numbers were also realized in many of NYC Transit’s customer-focused metricsincluding Service Delivered, Additional Platform Time, Additional Train Time, and Customer Journey Time Performance, as all metrics were better than one year ago and better than their average performance over the past 12 months. Specifically, Additional Train Time decreased to 51 seconds, a drop of 32.9% from July last year, while Customer Journey Time Performance improved to 83.8%, up 4.2% from July 2018.

A contributing factor to the reduction in delays has been the significant progress made in reducing track debris fires, which are significantly down since NYCT started attacking this problem with new equipment in 2017. This has included clearing debris at an unprecedented rate using new platform-based mobile vacs, and vacuum trains that move around the system picking up trash. Year to date, track debris fires are down 74, from 215 to 141, and they are down 135 for the previous 12 months, from 402 to 267.