Who we are
We are an independent office within the MTA committed to balancing toll payer assistance efforts against enforcement efforts.
We'll listen to you, learn about your problems and concerns, and help you work them out.
How we help you
- Provide free and independent toll-problem assistance
- Help resolve long-standing toll problems
- Recommend administrative reforms
How to request assistance
If you have a toll problem that you have been unsuccessful in resolving using the E-ZPass and Tolls by Mail service center, we may be able to assist you.
Please allow at least four weeks for a response. Your patience is appreciated as we update our system.
Note that the MTA Toll Payer Advocate can only communicate with individual toll payers rather than attorneys representing toll payers. Attorneys representing toll payers can request assistance through the customer service center.
Contact us: Don't ignore your toll problems
Ignoring your toll problems is the worst thing you can do and will not make the problems go away. If you have a problem, please contact us for help.
Your options may include a settlement agreement.
Keep your account up to date
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For E-ZPass customers: To update your details, log in to your account on the E-ZPass NY website.
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For Tolls By Mail customers: Use the toll bill number from a recent bill to access your account on the Tolls By Mail section of the E-ZPass NY website.