The MTA wants to hear from you, both about how we can improve our service and about what we are getting right. Your input is important to the MTA, which is why we offer multiple feedback channels to our riders. Whether you’re interacting with the MTA on social media or the web, over the phone, or face-to-face, we strive to engage in a respectful manner and expect the same in return.
The MTA may restrict or suspend your access to feedback channels if you:
- Harass, abuse or troll our staff or any other person
- Threaten the safety of the MTA's people, property or operations
- Make derogatory comments with regard to legally protected characteristics such as race, ethnicity, national origin, gender, sexual orientation, age, religion, or disability status
- Make repetitive automated contact with us, such as by using technical tools like bots or scripts
- Continue to contact us about a concern we have already addressed
- Post content that could damage our computer systems, such as malware or viruses
- Post content that encourages illegal activity, or is itself illegal to distribute
- Post content that violates intellectual property rights or other legal rights
- Violate the rules of the platform you are using to contact us (for example, if you are contacting us via Facebook, you must respect Facebook's rules)