About Customer Service Centers
Customer Service Centers are available in several subway stations. They're staffed 24/7 by New York City Transit station agents, who are ready to assist customers with things such as using OMNY or signing up to be a part of our Reduced-Fare program.
Station agents are able to meet riders where they are and provide hands-on, 24/7 support. They can help with wayfinding in stations and on platforms, using fare machines or OMNY readers, providing information during service disruptions, and reporting issues related to in-station amenities like elevators or turnstiles. If you're eligible for Fair Fares NYC, you can also start your application at a Customer Service Center.
You can also visit our Customer Service Centers at 3 Stone Street in Lower Manhattan or at the Staten Island Railway's St. George station for in-person help.
Where to find Customer Service Centers
In subway stations
Customer Service Centers are now open 24/7 in the following stations:
The Bronx
- 161 St-Yankee Stadium
- Enter at 161 St and River Av
- Fordham Rd
- Enter at Fordham Rd and Jerome Av
- Parkchester
- Enter at Westchester Av and Metropolitan Av
Brooklyn
- Atlantic Av-Barclays Ctr
- Enter at Hanson Pl and Ashland Pl
- Coney Island-Stillwell Av
- Enter at Mermaid Av and Stillwell Av
- Myrtle-Wyckoff Avs
- Enter at Wyckoff Av and Palmetto St
Manhattan
- 34 St-Penn Station
- Enter at 33 St and 7 Av
- 125 St
- Enter at 125 St and Lexington Av
- 168 St
- Enter at 168 St and Broadway
- Fulton St
- Enter at Fulton St and Broadway
- Grand Central-42 St (opened September 2025)
- Enter at 42 St and Park Av
- Times Sq-42 St
- Enter at 42 St and 7 Av
Queens
- Flushing-Main St
- Enter at Roosevelt Av and Main St
- Jackson Hts-Roosevelt Av
- Enter at Roosevelt Av and 75 St
- Sutphin Blvd-Archer Av-JFK Airport
- Enter at Archer Av and Sutphin Blvd
On Staten Island
- Location: St. George
- Hours: 5:30 a.m.-9 p.m., Monday-Friday, except holidays
In Lower Manhattan
- Location: 3 Stone St, New York, NY 10004
- Hours: 9 a.m.-5 p.m., Monday-Friday, except holidays
- Nearby subway stations:
- Bowling Green
- Whitehall Street-South Ferry
- Broad Street
More Customer Service Centers coming soon
The MTA is opening additional Customer Service Centers in the following subway stations in 2025:
The Bronx
- 3 Av-149 St
- E 180 St
Brooklyn
- 36 St
- Broadway Junction
- Canarsie-Rockaway Pkwy
- Church Av
- Flatbush Av-Brooklyn College
- Jay St-MetroTech
Manhattan
- 14 St-Union Sq
- 59 St-Columbus Circle
- 96 St
Queens
- Far Rockaway-Mott Av
- Jamaica-179 St
- Queensboro Plaza
Check back soon for more information.
More ways to get help
If you need help outside of a subway station, there are plenty of ways to contact us.
Use our self-service feedback tool to report a problem or make a suggestion. You can also reach us by phone, by mail, or by chat on our official apps.