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Ticket Services for LIRR and Metro-North

Updated Jun 5, 2025

About Ticket Services

Ticket Services offers subscribers the convenience of automatically receiving their monthly Long Island Rail Road or Metro-North ticket delivered directly to their mobile device.

Ticket Services tickets can be accessed through the TrainTime app. Tickets will appear in your ticket wallet around the 25th of the month or the first business day after the 25th.

Get help with your Ticket Services account

Long Island Rail Road

For questions about your Ticket Services account, you can call 511, or 718-217-LIRR (718-217-5477). Say "Long Island Rail Road," and then say "Ticket Services" for Ticket Services. Representatives are available to help Monday-Friday from 7:30 a.m.-5 p.m.

Metro-North Railroad

You can file a refund claim online. 

For questions about your Ticket Services account, you can call 511. (In Connecticut, call 877-690-5114; outside of New York or Connecticut, call 877-690-5116.) Say "Metro-North Railroad," and then say "Ticket Services" for Ticket Services. Representatives are available to help Monday-Friday from 7 a.m.-6:30 p.m.

You can also email us at MNRTicketServices@mnr.org.