Refund policy
Monthly and weekly tickets can be refunded before or during the time they are valid. Their refund value declines significantly each day they are valid. If you are not using your monthly or weekly ticket, submit it for refund as soon as possible.
A $10 administrative fee applies to each refund transaction. If the total refund value of the tickets you submit is less than $10, you will not receive any money back. We will deduct any outstanding invoices for fares you owe us from your refund.
Other ticket types, including one-way tickets and the Day Pass, are not refundable, except as follows:
- Paper tickets can be refunded at the ticket window of the station they were bought at with no fee for up to 30 minutes after purchase. This applies even if you bought the ticket at a machine, as long as the station has an open ticket office.
- Mobile tickets can be refunded with no fee for two minutes after purchase if they have not been activated.
Fares paid in lieu of forgotten, destroyed, or damaged tickets are not refundable.
One-way, round-trip, and 10-trip tickets purchased before January 4, 2026 can be refunded up to two years after they expire, subject to the $10 administrative fee. The expiration date is printed on paper tickets and can be viewed under "Ticket Details" in the TrainTime app for mobile tickets. If you have a 10-trip ticket, we will subtract the price of a one-way ticket for each ride you used from the price you originally paid for the ticket.
How much you will receive
We will subtract the value of two one-way tickets for each day that the ticket was valid and in your possession, whether or not the ticket was punched/scanned. Peak fares will be deducted on weekdays and off-peak fares will be deducted on weekends and holidays when off-peak fares are valid all day. When refunding a monthly ticket, the weekly ticket price will be used if the cost of two one-way peak tickets for each day of validity exceeds the price of a weekly ticket for any given Saturday to Friday period.
Example: You turn in a monthly ticket from Babylon to Penn Station at the ticket office in Babylon before 9:30 a.m. on Tuesday the 8th in a month that started on a Tuesday.
The cost of the least expensive tickets that could have been used is $217.25:
- One weekly ticket for Tuesday-Friday, days 1-4 ($126.75)
- Four one-way off-peak tickets for Saturday and Sunday, days 5 and 6 ($54)
- Two one-way peak tickets for Monday, day 7 ($36.50)
Original price $356.50 - $217.25 = $139.75 - $10 fee = $129.75 refund
Because monthly and weekly tickets are sold at a discount, they lose their refund value approximately halfway through their validity period.
Applying for and receiving a refund
Tickets purchased with cash or check will be refunded by check. For tickets purchased with a credit or debit card, refunds will be issued back to the same card. If your credit card has been canceled since the purchase was made, the refund will be applied to the replacement card. If there is no new card to apply the refund to, you may need to work with the bank that issued the original credit card to retrieve your funds.
Tickets purchased with a transit benefit card can only be refunded to that card. Check with your transit benefit provider to ensure that you will able to receive the refund before submitting tickets. Similarly, tickets purchased with a gift card can only be refunded to the gift card. Please ensure that you still have the gift card and that it is still valid before submitting tickets for refund.
Monthly and weekly paper tickets
You can turn in your ticket at a ticket office or by mail.
If you’re submitting by mail, please include:
- The ticket refund form for the LIRR or Metro-North.
- The original paper ticket. Copies will not be accepted. Lost, stolen, or damaged tickets are nonrefundable.
Submit the form and the tickets to:
LIRR Ticket Refunds Department
Jamaica Station – MC 1410
Jamaica, NY 11435
MTA Metro-North Railroad
Ticket Redemption
P.O. Box 4117
New York, NY 10163
The postmark date will be used as the date you turned the ticket in. If you turn your monthly or weekly ticket in at a ticket office prior to 8:30 a.m., it will be considered to have been turned in the previous day.
Monthly and weekly mobile tickets
You can refund unexpired tickets yourself by selecting "Actions" on the ticket screen, then "Refund.” If you do this for multiple tickets that were purchased at the same time, the refund fee will only be charged once.
For all refund-related inquiries regarding monthly and weekly mobile tickets, use our online feedback form.
Exchanging tickets
Mobile tickets cannot be exchanged.
Paper weekly and monthly tickets can be exchanged for the same ticket type between different stations during the week or month they are valid.
Paper weekly tickets can be exchanged for monthly tickets on the day of purchase.
All exchanges must be made at a ticket office. No refunds will be given for exchanges. The ticket being purchased must be of the same or greater value than the ticket being exchanged. If you are purchasing a ticket of greater value than the one you are exchanging, you will be charged the difference in price.