Demetrius Crichlow has served as the President of New York City Transit since 2024.
As president, Crichlow has been guided by a mission of prioritizing safety and service. He has overseen dozens of major initiatives including the Queens Bus Network Redesign, the introduction of modern R211 cars and the first redesign of the subway network since 2017. He has implemented new technologies to support historic Paratransit ridership while maintaining record on time performance. Under his leadership, Transit has improved bus service by centralizing service management at the Bus Command Center and updating bus maintenance practices. This has led to record performance and record customer satisfaction across subways, buses, and paratransit.
Crichlow began his MTA career in 1997 as an assistant signal maintainer at the Long Island Rail Road and eventually worked his way up to serving as Senior Vice President of Subways.
Building on the legacy of his father and grandfather, Demetrius is focused on prioritizing modernizing service delivery, protecting and supporting employees, improving customer service, and ensuring a fully accessible system.