Convo pilot: Live American Sign Language interpretation

If you're Deaf or hard of hearing, we're piloting a new technology solution so you can get the right information on the go. Convo is a mobile app that connects you to a live ASL interpreter right on your device, so you can chat with an MTA employee about service changes, payment, or anything else about your trip. Convo is free to use and as easy as scanning a QR code. 

We're expanding the locations where you where you can use Convo. At all 30 Customer Service Centers in subway stations, our Customer Service Center in Lower Manhattan, mobile sales vehicles, and certain LIRR and Metro-North stations, you'll see a green QR code you can scan to use Convo. As well, at our LIRR and Metro-North Stations, our Station Ambassadors will wear lanyards with the same QR codes, where you can converse anywhere in the station. 

We hope to expand this pilot soon to even more locations. Use our feedback form to let us know what you think about Convo. We'd love to hear from you.

Convo is available at these locations:

Customer Service Center in Lower Manhattan

Get information about our Customer Service Center at 3 Stone St in Lower Manhattan, including hours and travel tips.

Mobile sales vehicles

Learn more about mobile sales vehicles.

Metro-North Railroad stations

• Bridgeport
• Croton-Harmon
• Fordham
• Grand Central
• Harlem-125 St
• New Haven
• New Rochelle
• South Norwalk
• Stamford
• White Plains

Long Island Rail Road stations

• Amityville
• Atlantic Terminal
• Babylon
• Baldwin
• Bayside
• Bellmore
• Flushing
• Freeport
• Grand Central
• Great Neck
• Hempstead
• Hicksville
• Huntington
• Jamaica
• Long Beach
• Lynbrook
• Manhasset
• Massapequa
• Merrick
• Mets-Willets Point
• Mineola
• Patchogue
• Penn Station
• Port Jefferson
• Port Washington
• Rockville
• Ronkonkoma
• Syosset
• Valley Stream
• Wantagh
• Westbury
• Woodside
• Wyandanch