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Convo pilot: Live American Sign Language interpretation

Updated May 27, 2026
The MTA is expanding its pilot with Convo for live, free American Sign Language interpretation for customer information in select locations.

If you're Deaf or hard of hearing, we're piloting a new technology solution so you can get the right information on the go. Convo is a mobile app that connects you to a live ASL interpreter right on your device, so you can chat with an MTA employee about service changes, payment, or anything else about your trip. Convo is free to use and as easy as scanning a QR code. 

We're expanding the locations where you where you can use Convo. At all 30 Customer Service Centers in subway stations, our Customer Service Center in Lower Manhattan, mobile sales vehicles, and certain LIRR and Metro-North stations, you'll see a green QR code you can scan to use Convo. As well, at our LIRR and Metro-North Stations, our Station Ambassadors will wear lanyards with the same QR codes, where you can converse anywhere in the station. 

We hope to expand this pilot soon to even more locations. Use our feedback form to let us know what you think about Convo. We'd love to hear from you.

A customer standing at a ticket booth speaking to an agent, holding a smartphone with a sign language interpreter on the screen

Locations

Convo is available at these locations:

Customer Service Centers in subway stations

The Bronx

  • 161 St-Yankee Stadium    
  • 3 Av-149 St    
  • E 180 St    
  • Fordham Rd   
  • Parkchester   

Brooklyn

  • 36 St     
  • Atlantic Av–Barclays Center          
  • Broadway Junction       
  • Canarsie-Rockaway Pkwy   
  • Church Av    
  • Coney Island-Stillwell Av      
  • Flatbush Av-Brooklyn College    
  • Jay St-MetroTech      
  • Myrtle-Wyckoff Avs    

Manhattan

  • 125 St     
  • 14 St-Union Sq          
  • 168 St     
  • 34 St-Penn Station     
  • 59 St-Columbus Circle       
  • 96 St     
  • Fulton St          
  • Grand Central-42 St       
  • Times Sq-42 St          

Queens

  • Far Rockaway-Mott Av   
  • Flushing-Main St   
  • Jackson Heights-Roosevelt Av      
  • Jamaica-179 St   
  • Queensboro Plaza     

Staten Island

  • St. George  

Customer Service Center in Lower Manhattan

Get information about our Customer Service Center at 3 Stone St in Lower Manhattan, including hours and travel tips.

Mobile sales vehicles

Learn more about mobile sales vehicles.

Metro-North Railroad stations

  • Bridgeport
  • Croton-Harmon
  • Fordham
  • Grand Central
  • Harlem-125 St
  • New Haven
  • New Rochelle
  • South Norwalk
  • Stamford
  • White Plains

Long Island Rail Road stations

  • Amityville
  • Atlantic Terminal
  • Babylon
  • Baldwin
  • Bayside
  • Bellmore
  • Flushing
  • Freeport
  • Grand Central
  • Great Neck
  • Hempstead
  • Hicksville
  • Huntington
  • Jamaica
  • Long Beach
  • Lynbrook
  • Manhasset
  • Massapequa
  • Merrick
  • Mets-Willets Point
  • Mineola
  • Patchogue
  • Penn Station
  • Port Jefferson
  • Port Washington
  • Rockville
  • Ronkonkoma
  • Syosset
  • Valley Stream
  • Wantagh
  • Westbury
  • Woodside
  • Wyandanch