Convo pilot: Live American Sign Language interpretation

If you're Deaf or hard of hearing, we're piloting a new technology solution so you can get the right information on the go. Convo is a mobile app that connects you to a live ASL interpreter right on your device, so you can chat with an MTA employee about service changes, payment, or anything else about your trip. Convo is free to use and as easy as scanning a QR code. 

We're expanding the locations where you where you can use Convo. At all 30 Customer Service Centers in subway stations, our Customer Service Center in Lower Manhattan, mobile sales vehicles, and certain LIRR and Metro-North stations, you'll see a green QR code you can scan to use Convo. As well, at our LIRR and Metro-North Stations, our Station Ambassadors will wear lanyards with the same QR codes, where you can converse anywhere in the station. 

We hope to expand this pilot soon to even more locations. Use our feedback form to let us know what you think about Convo. We'd love to hear from you.

Convo is available at these locations:

Customer Service Centers in subway stations

• Times Sq-42 St          
• 161 St-Yankee Stadium    
• Jackson Heights-Roosevelt Av      
• Atlantic Av–Barclays Center          
• St. George  

Convo will be rolled out at all other subway station Customer Service Centers in the next few weeks:

• The Bronx
  • 3 Av-149 St    
  • E 180 St    
  • Fordham Rd   
  • Parkchester   
• Brooklyn
  • 36 St     
  • Broadway Junction       
  • Canarsie-Rockaway Pkwy   
  • Church Av    
  • Coney Island-Stillwell Av      
  • Flatbush Av-Brooklyn College    
  • Jay St-MetroTech      
  • Myrtle-Wyckoff Avs    
• Manhattan
  • 125 St     
  • 14 St-Union Sq          
  • 168 St     
  • 34 St-Penn Station     
  • 59 St-Columbus Circle       
  • 96 St     
  • Fulton St          
  • Grand Central-42 St       
• Queens
  • Far Rockaway-Mott Av   
  • Flushing-Main St   
  • Jamaica-179 St   
  • Queensboro Plaza     

Customer Service Center in Lower Manhattan

Learn more about our Customer Service Center at 3 Stone St in Lower Manhattan.

Mobile sales vehicles

Learn more about mobile sales vehicles.

Metro-North Railroad stations

• Grand Central
• White Plains

Convo will be rolled out at additional Metro-North stations in the next few weeks:

• Bridgeport
• Croton-Harmon
• Fordham
• Harlem-125 St
• New Haven
• New Rochelle
• South Norwalk
• Stamford

Long Island Rail Road stations

• Atlantic Terminal
• Babylon
• Grand Central
• Jamaica
• Penn Station
• Ronkonkoma

Convo will be rolled out at additional LIRR stations in the next few weeks:

• Amityville
• Baldwin
• Bayside
• Bellmore
• Flushing
• Freeport
• Great Neck
• Hempstead
• Hicksville
• Huntington
• Long Beach
• Lynbrook
• Manhasset
• Massapequa
• Merrick
• Mineola
• Mets-Willets Point
• Patchogue
• Port Jefferson
• Port Washington
• Rockville
• Syosset
• Valley Stream
• Wantagh
• Westbury
• Woodside
• Wyandanch