Beginning Monday, Aug. 25, MTA Staff to Collect Comments at Subway Customer Service Centers, Mobile Sales Vans, and LIRR and Metro-North Stations
MTA will Accept Comments Online, Via Mail and Via Phone Through September 14
The Metropolitan Transportation Authority (MTA) today issued a reminder that for the first time, the MTA will be holding Public Comment Sessions, at locations including Customer Service Centers, which offer round-the clock assistance for MTA customers and additional in-person opportunities to learn about the fare proposals and provide comments.
Beginning today, Monday, Aug. 25, through Friday, Sept. 12, MTA representatives will staff 22 Public Comment Sessions at Customer Service Centers in subway stations, mobile sales vans, and Long Island Rail Road and Metro-North Railroad stations in every borough throughout the MTA service region, collecting comments on the proposed fare changes. For the full schedule and list of locations, visit https://www.mta.info/transparency/public-hearings/2025-fare-changes.
The public comment sessions are a vital extension of the public fare hearings held last week to allow the MTA to engage customers within the service area and relay their comments as part of the public hearing process. They also encourage dialogue with MTA staff who will answer questions on the proposals, provide information about reduced fare programs and raise awareness about the end of MetroCard sales and the transition to the more convenient tap-and-go system. At the Customer Service Centers and Mobile Van locations, customers can sign up for reduced-fare and Fair Fares if eligible, transfer their MetroCard balances to their preferred OMNY payment tool and learn about all of the standard services that are offered to customers close to where they live and work.
All comments collected at these Public Comment Sessions will be included in the public record and shared with the MTA Board for review.
Additional Ways to Comment Through September 14
Online: Customers can submit a written or video comment here.
Mail: MTA Government & Community Relations
Attn: Fare Hearings, 2 Broadway, 16th Floor, New York, NY 10004
Phone: (646) 252-6777, telephone agents are available from 6:00 a.m. to 10:00 p.m. daily.
All comments will be made part of the public record and shared with the MTA Board for review.